Frequently Asked Questions

 We LOVE them! But please secure any pets that may show even the slightest aggression.

 When cleaning it's always possible that we might inadvertently damage a surface. Here's how we handle it.

• If we damage something let us know within 48 hours of the cleaning.
• We will come and inspect the damage. If it appears to be our cleaner's fault, we will replace or repair it..

We will keep the deposit on cancellations or reschedules under 48 business hours before the appointment. 

In the event we come to clean your house as scheduled and cannot gain entry into the house we charge 100% of the cleaning fee. There are no exceptions after the first incident. 

Payment is due at the time of service. We accept all forms of payment (cash, checks, and major credit cards). Even when paying by cash or check, we require a credit card to be kept on file. 

 For example, your faucet area has been subject to years of hard water and has turned the metal green. We cannot reverse chemical reactions. The same is true for mold that has built up behind your bathroom caulking. We strive for perfection but we cannot reverse these kind of incident.